Delivery, Click & Collect and Returns

Please note, while in lockdown and closed due to COVID-19, orders will be packaged up and posted out once a week, on Saturdays.

Click & Collect is every Saturday between 10am – 1pm.

Delivery
Delivery is by Royal Mail 1st or 2nd Class post.
Please choose which option you would like at checkout.
Delivery only available within the U.K.

Free Delivery
Free Delivery is available for orders over £25*.
Enter code FREESHIP at checkout.
The Free Delivery option will be by Royal Mail 2nd Class post.
* Not applicable to Gift Boxes. This is due to the weight of the boxes and because they have already been heavily discounted.

Click & Collect
We offer a Free Click & Collect service from the salon.
During closure due to lockdown this is each Saturday between 10am – 1pm.

Returns
We are unable to accept returns of any opened products.
If you wish to make a return please contact us on hello@sorellasalon.co.uk to let us know the reason for the return. Please include your full name, email address, phone number and order number.
Returns can be made directly to the salon or posted back at your own cost.
We regret, we cannot refund the original delivery charge.