Cancellation Policy


We understand that clients sometimes need to change or cancel their appointments.  However due to our appointments being in such high demand we ask that our clients give us at least 24 hours’ notice (or 48 hours for longer appointments attracting a deposit – see below).  This will enable us to attempt to refill the booking.

In instances where we do not receive the required notice for an appointment change or cancellation we reserve the right to charge a fee of 50% of the service(s) booked.  This fee will need to be paid before any further appointments can be made.



Certain services that require longer appointments may attract a 50% deposit to secure the booking.  Deposit payments can be made in the salon or over the phone.  For these services we ask for a minimum of 48 hours’ notice to change or cancel your booking.  In the event that we do not receive the required notice the deposit will not be refunded.  You will be informed when booking your appointment if your service requires a deposit.


Patch Tests:

For every client’s first colour service a patch test will be required.  This needs to be collected from the salon and applied 48 hours prior to your appointment (please take into account that we are closed on Sundays and Mondays).  You must come to your appointment with the patch still on your arm.  If there are any problems with the patch test or it comes off completely before your appointment, please phone us immediately as it will need to be redone.  If you arrive for your appointment without the patch test on your arm we will be unable to proceed with your colour service – and will reserve the right to charge a fee equal to 50% of the service booked.


Online / App Bookings:

All bookings made online or using the Sorella App require a non-refundable deposit of no more than £1.50.  However, any change or cancellation giving less than 24 hours’ notice will also attract a fee of 50% of the service and this will be taken from the credit or debit card provided upon booking.


Please note that all appointments can be easily managed using our Sorella App.  Download it here: iOS or Android.


If you have any questions please contact us and we will be happy to help.

Thank you for your understanding.